I offer phone or video sessions to those that would prefer to not come into the office. Here are some answers to FAQs about how I conduct telehealth. 

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What exactly is telehealth?

I offer two telehealth options: phone sessions and video sessions. These sessions are conducted at a scheduled time, just like an in-person session, but we are physically in two different locations.

 

How long is a phone or video session?

The same length of time as an in-person session. The first session is 90 minutes and subsequent sessions are 50 minutes. 

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What is the fee for a phone or video session?

The same fee as an in-person session. The initial consultation is free and lasts approximately 15 minutes. The first session is 90 minutes whether in-person, over the phone, or over video and is $280.  Subsequent 50 minute sessions whether in-person, over the phone, or over video is $200.

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Will my insurance cover a phone or video session?

I'm not in-network with any insurance companies. You're responsible for paying your full session fee at the time of service.  If you decide to submit claims to your insurance company for reimbursement, I'll provide you a superbill after each session for this purpose (note: you do not have to be at the office to obtain the superbill because it can be found on your secure patient portal so you can obtain it virtually, or I can mail you a copy of the superbill).

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Insurance companies may reimburse for phone or video sessions. In general, insurance companies are likely to provide some reimbursement for video sessions but no reimbursement for phone sessions. I strongly encourage you to check with your insurance company to determine costs and coverage. 

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If I check with my insurance company to see if they'll reimburse for phone or video sessions, what do I need to know?

You'll need to know the specific procedure code we would use for the particular session.

• In-Person Session Procedure Codes

• • 90834 for a 50 minute in-person session

  • 90791 for the initial 90 minute psychiatric diagnostic evaluation which only applies to the first in-person session with new patients

• Video Session Procedure Codes

• • 90834 (95) for a 50 minute video session

  • 90791 (95) for the initial 90 minute psychiatric diagnostic evaluation which only applies to the first video session with new patients

• Phone Session Procedure Code

• • 90899 regardless of session length, so this same code applies for 50 minutes for return patients or 90 minutes for new patients

 

It's a good idea to also ask about your deductible since this might need to be met before you get any reimbursement for session fees.

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What technology do we use for a video session?

I use a HIPAA-compliant platform through SimplePractice, the same practice management system company I use for the secure patient portal. I will be at a computer during the video session. You can use either a computer or mobile device, like an iPhone, to join us for the video session. I will have the ability to "share" my computer screen which would be useful if, for example, we need to look at the "homework" together. If you plan to use a mobile device, you'll need to download the free app "Telehealth by SimplePractice".

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How do I join a video session?

You can access your unique video appointment link 2 ways:

1. Click on "Join Video Call" from your appointment email reminder, or

2. Click "Join Video" in the Upcoming Appointments section in the patient portal.

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Are there limitations for where I can be during a phone or video session?

Yes.  Many states require a psychologist to be licensed in the state you, the patient, are physically located during a telehealth session. I am licensed to practice in Washington State and Colorado State, which means I can provide you services via phone or video when you are physically located in Washington or Colorado. 

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What if I want to come into your office to see you?

I am currently providing a mix of tele-health video and in-person sessions. Clients may be seen in-person if they feel comfortable coming into the office. 

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I have another question about all this that isn't included here - how can I get that question answered?

If you have other questions not addressed here or in the FAQs, please feel free to email or call me.  

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